Terms of Services

This website, as well as all associated mobile sites and mobile applications (collectively referred to as “website”) is operated by couture.kollectiv.io (“us/we/our”). “You/your” means you as a user of the website. “User” means all users of this website. We offer this website, including all information, products and services available from this website, to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated herein. Your continued use of this website constitutes your agreement to these terms of use.

By accessing this website, you agree to be bound by the terms of use set forth herein, including our privacy policy. If there is anything you do not understand, please email any inquiry support@kollectiv.io. If at any time you do not agree to these terms of use, please do not use this website.

You shall not use the website for any illegal purposes, and you will use it in compliance with all applicable laws and regulations. You shall not use the website in a way that may cause the website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the website is in any way impaired. You agree not to attempt any unauthorized access to any part or component of the website.

1. Intellectual property ownership and use

1.1 You acknowledge and agree that all of our trademarks, logos, copyrights and any and all other intellectual property rights in all material or content contained within this website shall remain at all times vested in us or, in the cases where we are using such material or content under authority from a third party, in the owner of such material or content.

1.2 We grant you the limited right to access and make use of the website as our user. However, you shall not: a) reproduce, duplicate, copy, sell or otherwise exploit the website or any image, page layout, page design, trade dress, trademark, logo or other content (“site content”) for any commercial purpose; b) use a robot, spider or data mining or extraction tool or process to monitor, extract or copy site content; c) use any meta tags, search terms, key terms, or the like that contain the website’s name or our trademarks; d) engage in any activity that interferes with the website or another user’s ability to use the website; e) modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the website and the goods or services offered on the website; or f) assist or encourage any third party in engaging in any activity prohibited by these terms of use.

2. Errors and inaccuracies

2.1 We strive to provide complete, accurate, up-to-date information on the website. Unfortunately, despite those efforts, human or technological errors may occur. For example, products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the website. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the website as and when discovered. The website contains a large number of products and services and it is always possible that, despite our best efforts, some of the products or services listed on the website may be incorrectly priced. We will normally verify prices as part of our shipping procedures so that, where the correct price is less than our stated price; we will charge the lower amount when shipping the products to you. If the correct price is higher than the price stated on the website, we will normally, at our discretion, either contact you for instructions before shipping the product, or reject your order and notify you of such rejection. We shall not provide the products to you at the incorrect (lower) price, even after we have sent you an order confirmation or a shipping confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

2.2 The website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of products or the events we promote, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

2.3 You acknowledge that the particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors and look of products offered on the website.

3. Changes to Website or these Terms of Use

3.1 Other than as may be required by law, we reserve the right to modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to withdraw or withdrawal of the website or any portion of it.

3.2 We may alter these terms of use from time to time, and your use of the website (or any part of the website) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms of use have been changed. If you do not agree to any change to the terms of use then you must immediately stop using the website.

3.3 The website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website.

4. External Sites, Resources and Linking to this Site

4.1 From time to time, this website may contain links to websites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this website and do so entirely at your own risk.Neither we nor any of our affiliates are responsible for the availability of any websites owned or controlled by third-parties. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third party websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such third-party external sites or resources.

4.2 Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply with all applicable laws, rule and regulations.

5. Orders

A. Please follow the instructions on the website to place you orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail acknowledging that we have received your order (“order confirmation”).

B. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (the “shipping confirmation”). A contract with us will be formed only when you receive the shipping confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the shipping confirmation. We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate order confirmation.

C. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order, or any portion thereof in our discretion, even after your receipt of an order confirmation or after your credit card has been charged. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

D. The prices displayed on the website are quoted in Euros and must be paid in Euros. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.

E. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

6. Shipping

A. Unless otherwise noted and subject to applicable restrictions, we will ship items internationally and typically within 1 to 2 business days from receipt of order. Tracking information will be sent after your order ships. International customers are responsible for customs, taxes, and duties.

B. When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. Kindly note that if you are not at home when the product is delivered and/or no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Please be aware, however, that our service may not be a named delivery service and anyone at the designated delivery address can sign for your delivery. We will not be liable for a lost or missing order that has been signed for and/or delivered in a building, for example, an office address that has been provided for delivery.

C. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

D. Returns. Unless the item is a final sale (e.g., Limited release or marked on sale at the time of purchase), returns will be accepted within 14 days of receipt. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable with original tags and packaging (if applicable). Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as “final sale” cannot be returned. We reserve the right, at our sole discretion, to determine if returned merchandise is in saleable condition. Returned merchandise must be shipped at your expense.